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Booking Policies

March 30, 2016 by Web

Please review our booking policies and procedures below to answer any concerns you may have regarding our terms & conditions. Do not hesitate to contact us with any queries.

Guest Registration
All guests are asked to complete a registration form upon check-in. As part of this, guests are required to present a valid credit / debit card (Visa, MasterCard or American Express), along with government issued photo identification. ID for all pre-paid bookings must correspond with the lead reservation name. Registration is still required for regular guests, to enable us to keep a record of all bookings.

Credit Card Pre-Authorisation
Credit or debit card details supplied will be used to cover any incidental (additional room charges, etc). On occasion, it may be necessary to pre-authorise a credit card, which processes a pending transaction on the guest’s card. This holds funds but does not withdraw from the account. If a credit card cannot be provided, a deposit will be requested. Any extra charges will be deducted from your card at the time of departure. Please note Pre-Authorisation refunds may take up to 5 days to be returned by your respective banking institution.

Room Allocations
The number of guests in a double room is limited to 2 persons. Assigned rooms may be changed at the sole discretion of the manager and will only occur if the requested room type is not available due to unforeseen circumstances (ie. if a previous guest extends their stay). Therefore, we cannot guarantee specific room requests. We will always allocate the best available room at time of check-in. A roller bed may be requested (upon availability) for an additional charge.

Cancellation Policy
Direct bookings:
If cancelled or modified up to 48 hours prior to arrival, a cancellation fee of one nights accommodation will be charged. Should you cancel your booking within 14 days prior to your check-in date, or fail to arrive, the total cost of the reservation will be charged in full. Cancellation fees are at the discretion of the manager and may vary depending on the circumstances. We will always enforce a strict cancellation policy during high season and public holidays. There is no refund for checking out earlier than the number of days confirmed at time of booking.

Online bookings:
Please refer to your online booking confirmation for individual cancellation policies and penalties. Some online travel agent policies may vary.

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